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Convene Hospitality

At Convene Hospitality, we work to improve check-in and check-out processes for hotels and their guests. Our solutions are tailored to the hotel’s existing systems and branding, ensuring a consistent user experience across both our solutions and the hotel’s services. We achieve this through self-service options, including kiosks and web apps.

Role

Product Designer

Time

August 2023–

Arbeidsoppgaver

Facilitating workshops, design sprints, and brainstorming sessions
Conducting research and testing with customers, users, and competitors, while documenting our market position and opportunities
Writing copy for our products
Ensuring product compliance with WCAG standards and regulations regarding universal design of ICT
Designing user journeys, information architecture, and early-stage sketches
Developing and writing detailed tasks for the team based on insights and experience
Designing and developing intuitive, user-friendly, and aesthetically pleasing interfaces for our products and services

Case study: Selecting number of nights for hotel stay

By searching for your booking, we ask the guest for their name and number of nights of their stay.

“There is currently some confusion regarding the component used to select the number of nights for a stay. During a visit to an Oslo hotel, a guest attempting to check in appeared confused. The existing solution is a complex component that resembles a booking calendar.” – Product Owner

Hva er navnet, og hvor lenge blir du? Steg 1 og 2 av innsjekksflyten, der kalenderen for å velge avreisedato ikke er like intuitiv som først tenkt.

Redesign: When selecting the duration of the stay, users choose night by night; a brief explanatory text updates based on the number of nights selected, as some guests find it easier to relate to specific dates than to a count of nights.

Result - 2.5 seconds saved!

After switching to the "number of nights" component, we reduced the time spent on the screen from 8 seconds to 5.5 seconds.

Post-implementation assessment

Since our solutions are used by hotel guests staying anywhere from 1 to 30 nights, we decided to keep the calendar option available pending a future iteration; the "number of nights" component is not ideal for a guest staying for 30 nights.

Back

Convene Hospitality

At Convene Hospitality, we work to improve check-in and check-out processes for hotels and their guests. Our solutions are tailored to the hotel’s existing systems and branding, ensuring a consistent user experience across both our solutions and the hotel’s services. We achieve this through self-service options, including kiosks and web apps.

Role

Product Designer

Time

August 2023–

Arbeidsoppgaver

Facilitating workshops, design sprints, and brainstorming sessions
Conducting research and testing with customers, users, and competitors, while documenting our market position and opportunities
Writing copy for our products
Ensuring product compliance with WCAG standards and regulations regarding universal design of ICT
Designing user journeys, information architecture, and early-stage sketches
Developing and writing detailed tasks for the team based on insights and experience
Designing and developing intuitive, user-friendly, and aesthetically pleasing interfaces for our products and services

Case study: Selecting number of nights for hotel stay

By searching for your booking, we ask the guest for their name and number of nights of their stay.

“There is currently some confusion regarding the component used to select the number of nights for a stay. During a visit to an Oslo hotel, a guest attempting to check in appeared confused. The existing solution is a complex component that resembles a booking calendar.” – Product Owner

Original design: The calendar component raised questions about what exactly needed to be selected. Although only the check-out date required selection, this was not immediately clear, making the component unnecessarily complex.

Redesign: When selecting the duration of the stay, users choose night by night; a brief explanatory text updates based on the number of nights selected, as some guests find it easier to relate to specific dates than to a count of nights.

Result - 2.5 seconds saved!

After switching to the "number of nights" component, we reduced the time spent on the screen from 8 seconds to 5.5 seconds.

Post-implementation assessment

Since our solutions are used by hotel guests staying anywhere from 1 to 30 nights, we decided to keep the calendar option available pending a future iteration; the "number of nights" component is not ideal for a guest staying for 30 nights.

Back

Convene Hospitality

At Convene Hospitality, we work to improve check-in and check-out processes for hotels and their guests. Our solutions are tailored to the hotel’s existing systems and branding, ensuring a consistent user experience across both our solutions and the hotel’s services. We achieve this through self-service options, including kiosks and web apps.

Role

Product Designer

Time

August 2023–

Arbeidsoppgaver

Facilitating workshops, design sprints, and brainstorming sessions
Conducting research and testing with customers, users, and competitors, while documenting our market position and opportunities
Writing copy for our products
Ensuring product compliance with WCAG standards and regulations regarding universal design of ICT
Designing user journeys, information architecture, and early-stage sketches
Developing and writing detailed tasks for the team based on insights and experience
Designing and developing intuitive, user-friendly, and aesthetically pleasing interfaces for our products and services

Case study: Selecting number of nights for hotel stay

By searching for your booking, we ask the guest for their name and number of nights of their stay.

“There is currently some confusion regarding the component used to select the number of nights for a stay. During a visit to an Oslo hotel, a guest attempting to check in appeared confused. The existing solution is a complex component that resembles a booking calendar.” – Product Owner

Original design: The calendar component raised questions about what exactly needed to be selected. Although only the check-out date required selection, this was not immediately clear, making the component unnecessarily complex.

Redesign: When selecting the duration of the stay, users choose night by night; a brief explanatory text updates based on the number of nights selected, as some guests find it easier to relate to specific dates than to a count of nights.

Result - 2.5 seconds saved!

After switching to the "number of nights" component, we reduced the time spent on the screen from 8 seconds to 5.5 seconds.

Post-implementation assessment

Since our solutions are used by hotel guests staying anywhere from 1 to 30 nights, we decided to keep the calendar option available pending a future iteration; the "number of nights" component is not ideal for a guest staying for 30 nights.